Terms and conditions
1. Placing an Order
Shop 24 hours a day, 7 days a week at Megafurnitureusa.com. You will receive notification immediately after the order is confirmed and when it ships. For changes after an order has been placed, please call Customer Care at 602-688-8900.
We accept Visa®, MasterCard®, American Express® and Discover® credit cards. Only one credit card will be accepted, as we are unable to process an order on two separate credit cards. Sign up for emails and we will notify you when it debuts.
Your credit card is processed in two steps. At checkout, we authorize the credit card for the full amount, including taxes. We only charge your credit card when the order ships or Picked up or after its been delivered (Home Delivery).
2. Sales Tax
All merchandise purchases are subject to sales tax in accordance with the current state and local tax rates for the shipping/delivery destination. Estimated Sales Tax is calculated at the time of purchase and is generally based on the total selling price of each item, which, depending on local and state laws, may include discounts and shipping and processing charges. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.
Home Delivery – Megafurnitureusa.com will deliver larger items one of two ways: directly from an independently owned and operated Mega Furniture (depending on the final destination and Volume of Merchandise) or via our Mega Furniture shipping service.
Within two business days of placing an order, you will be contacted to schedule home delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.
Home Delivery fees are established by the team delivering your order: Mega Furniture. Consequently, delivery fees and services may vary market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.
4. Delivery of your purchase
For a damage issue with a Delivery, call Customer Care at 602-688-8900 for parts and service. All damaged products must be reported within 48 hours of delivery.
For Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the Mega Furniture Customer care Team delivering your order—the phone number is located in your order confirmation email.
Items that are refused will be covered by our Return Policy.
5. Returns & Refunds
All sales made at a showroom or online are final. If for any reason you are not satisfied with your purchase from Mega Furniture within 3 days you may exchange the item or return it for a full refund (mattresses and special orders are excluded). In order to receive full credit for your return, the merchandise must be in like-new condition, electronics and appliances must be returned with the original box and packaging, and with all manuals and accessories. Only the value of the product is refundable. Credit Documentation Fee is not Refundable. Delivery charge is not refundable once delivery has been made. Transport back to Mega Furniture is the customer’s responsibility. A full refund is not guaranteed and a restocking fee could apply depending on the condition of the merchandise.
MATTRESSES ARE NOT RETURNABLE.
All refunds, except bankcards/credit cards, are issued by check from Corporate Offices and mailed to your home. Please allow ten (10) business days once your check has cleared.
Deposits on accounts with no activity for more than 30 days can be used for in store credit only.
All sales of display items or AS IS items are final.
We may change the Site and the products and services we offer on it.
We may make changes to the Site and the products and services we offer from time to time. We have the right, but not the obligation, to take any of the following actions in our sole discretion without providing any prior notice to you
- change or terminate all or any part of the products and services we offer on the Site;
- restrict or terminate your access to all or any part of the Site or the products and services we offer on it;
- remove any content from the Site and not publish or remove any material that you submit to the Site; or
We have the right to determine who can use the Site.
You must be 18 years of age or older to use the Site. If you are not at least 18 years old, do not use the site. Additionally, we reserve the right to deny access or use of the Site and the products and services we offer on it to anyone at any time in our sole and absolute discretion.
You have a limited right to use the Site.
You may not use the Site for improper purposes.
Whether on behalf of yourself or on behalf of any third party, YOU MAY NOT:
- make any commercial use of the site or its content.
- use or attempt to use any engine, software, tool, agent, or other device or mechanism (including browsers, spiders, robots, or intelligent agents) to navigate or search the Site other than the search engine and search agents made available on the Site or generally publicly available browsers
- frame, mirror, or use framing techniques on any part of the Site without our express prior written consent;
- use any meta tags or any other hidden text utilizing any names or marks used or displayed on the Site;
- misrepresent the identity of a user, impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site, or express or imply that we endorse any statement you make;
- conduct fraudulent activities on the Site;
- violate or attempt to violate the security of the Site, including, without limitation: (i) accessing data not intended for you or logging onto a server or an account that you are not authorized to access; (ii) attempting to interfere with service to any user, host, or network, including, without limitation, via means of submitting malware to the Site, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing”; (iii) forging any header or any part of the header information in any email or posting; or (iv) forging communications on behalf of the Site (impersonating the Site) or to the Site (impersonating another user);
- use the Site to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others;
- modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Site; or
- remove any copyright, trademark, or other proprietary rights notice from the Site or materials originating from the Site.
Your account is your responsibility.
If you register on the Site and set up an account and password, you are responsible for anything that happens through your account. You agree to keep your password secure and confidential, not permit others to use your account, and not use other’s accounts. You should immediately notify us of any unauthorized use of your password or account or any breach of security. If you become aware that your account has been compromised, you should immediately change your password.
You are okay with our providing you with notices through the Site or email.
We may notify you of important information about the Site and the products and services we offer on it by placing notices on the Site, sending you an email to the email address associated with your account, or through other means. Please review your account information to control and limit what kind of messages you receive from us.
PURCHASE TERMS AND CONDITIONS
When you place an order to purchase products and services through the Site, you agree to follow and be bound by these Purchase Terms and Conditions.
We may refuse or cancel orders.
While we will use our best efforts to fulfill all orders, we cannot guarantee the availability of any particular product displayed on the Site. We reserve the right to discontinue the sale of any product listed on the Site at any time without notice.
The receipt of an order number or an email order confirmation does not constitute acceptance of an order or a confirmation of an offer to sell. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. We may require verification of information before accepting an order.
We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
We may change information, including prices, of products and services listed on the Site.
All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted on the Site are subject to change at any time without notice (including after you have submitted your order). We will correct errors that we discover, and we reserve the right to revoke any stated offer and to correct any error, inaccuracy, or omission (including after an order has been submitted). Local store prices and products may vary by location. Product prices offered on the Site may vary from other advertised prices.
The prices displayed on the Site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include shipping and handling or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any shipping and handling charges and state and local sales or use taxes that may apply to your order.
Except where noted otherwise, all discounts or savings displayed for products on the Site are calculated based on our full retail price of the product or based on a comparative price estimate which may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, discounts or savings displayed may represent the aggregate of our full retail price for each of the items included in the set or based on a comparative price estimate for the set or each item which may or may not represent the prevailing price in every area on any particular day.
We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items listed on the Site may be mispriced. If the correct price of an item is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Why we ask for your Zip Code
To determine local product availability and pricing, we require your ZIP Code. The ZIP Code associates your request with a particular location/region. Your privacy is of the utmost importance to us so no personally identifiable information is captured when using this function.”
SHIPPING AND DELIVERY; CANCELLATION; RETURN POLICY
Risk of loss passes to you on our delivery to the carrier.
All items purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
We disclaim any legal liability for the products and services offered on the Site.
You are responsible for what you submit.
You agree that any User Content: will be accurate; will not violate or facilitate the violation of any law or regulation; will not violate any right of a third party, including copyright, trademark, privacy, or publicity rights; will not cause injury to any person or entity; and will not contain, or provide links to, obscene, profane, or threatening language, malware, political campaigning, commercial solicitation, chain letters, mass mailings, any form of “spam”, or any material that could be considered harmful, sexually explicit, indecent, lewd, violent, abusive, or degrading. You are solely responsible for the User Content you submit, and we assume no liability for any User Content submitted by you. You acknowledge and agree that we reserve the right (but have no obligation) to do any or all of the following, in our sole discretion: (i) monitor User Content; (ii) alter, remove, or refuse to post or allow to be posted any User Content; and/or (iii) disclose any User Content, and the circumstances surrounding its transmission, to any third party.
For any User Content you submit, you grant to us a non-exclusive, sub-licensable, fully paid-up, perpetual, irrevocable, royalty-free, transferable right and license to use, display, perform, transmit, copy, modify, delete, adapt, publish, translate, create derivative works from, sell and distribute such User Content and to incorporate the User Content into any form, medium, or technology, now known or hereafter developed, throughout the world, all without compensation to you. In addition, you grant to us the right to include the name provided along with the User Content submitted by you. We are not responsible for the use or disclosure of any personal information that you voluntarily disclose in connection with any User Content you submit. You represent and warrant that you have all rights necessary for you to grant the licenses granted in this section. You further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding User Content that you may have under any applicable law under any legal theory.
Content is also provided by third party visitors to the Site. Please note that Site visitors may post content that is inaccurate, misleading, or deceptive. We neither endorse nor are responsible for any opinion, advice, information, or statements made by third parties. We will not be liable for any loss or damage caused by your reliance on such information or materials. The opinions expressed by third parties reflect solely the opinions of the individuals who submitted such opinions and may not reflect our opinions.
Special offers may be for a limited time.
Occasionally we will offer special promotions to our customers that we refer to as “special offers” or “special offer”. This can include a gift with purchase, free shipping, manufacturer offers, or other promotional activity associated with a product purchase. These offers may be for a limited time only.
Promotions may have separate rules.
PARTY WEBSITES AND RESOURCES IS AT YOUR OWN RISK.
You are responsible for all charges and necessary permissions related to accessing the Site through your mobile access provider.
Effective Date: March 16, 2015
The two types of information we collect are personally identifiable information and website use information.
Website use information is anonymous information that cannot be used to identify you. We use this information to track navigation through our Sites, which pages are viewed most often, what other websites are visited and similar data. We also use the information to develop and deliver marketing strategy, to notify you of ads, promotions and to offer products and services to you.
Personally identifiable information is sensitive information that can be used to identify you. Personally identifiable information includes, among other information, your full name, e-mail address, physical mailing address, and telephone number. Some of the features on our online Sites require that you provide us information about yourself such as when you elect to purchase a product from us, register as a member for an account or choose to fill out a form on our online Sites. You can review and update any personally identifiable information you have voluntarily elected to provide to us prior to submitting the information.
We will never request your password, user name, or other personally identifiable information through e-mail. This practice, called “phishing,” is oftentimes a scam designed to steal your personal information. If you receive an e-mail message that looks like it is from us asking for your personal information, please do not respond.
Use of Personally Identifiable Information You Choose to Provide
If you choose to provide us with personally identifiable information, we will use that information to enhance your experience in the following ways:
- Complete your request to sign up to receive information via e-mail on any of our online Sites.
- Complete your request to register as a member of our online Site you select.
- Complete your request to register to use any of our online tools you select at our online Site.
- Customize your shopping experience.
- Providing us with your personally identifiable information, it allows Mega Furniture notify you of advertisements and promotions related to Mega Furniture retail furniture store using the Internet, e-mail and mail sent via the U.S. Post Office.
- Communicate great values and featured items to you.
- Comply with valid legal procedures, requirements, regulations, and statutes.
- Share your personally identifiable information with third party vendors but only to the extent required to help us perform any of the aforementioned functions.
Our online Sites are general audience sites. We do not permit anyone who tells us they are under the age of 18 to register online with us. We also do not collect information from anyone that tells us they are under the age of 18. Children under the age of 18 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental controls or other web filtering technology to supervise children’s access to the Internet.
Automatically Collected Information
We save information based on your interaction with our online Sites. This allows us to process your inquiries more efficiently, notify you of advertisements, promotions and to offer products and services to you and ultimately, provide you with enhanced customer service. This information includes, but is not limited to, your Internet Protocol address (the address automatically assigned to your computer every time you establish a connection to the Internet), the name of any referring websites, as well as your navigation and activity on our websites. By tracking this type of information, we may be able to modify our content and product displays to enhance your experience while visiting our online Sites.
This information is only used to help us make our Sites more useful to you and to notify you of ads, promotions and to offer products and services to you. Except for authorized law enforcement investigations, no attempts are made to identify individual users or their usage habits. Raw data logs are retained temporarily as required for security and site management purposes only.
Information Collected for Tracking Purposes (Cookies)
Like many websites, our Sites do not currently respond to “do not track signals” or other mechanisms that consumers may utilize on their web browsing device to limit the collection of certain information about a consumer’s activities over time and across various websites or online services. As with most websites, we use “cookies” to obtain information when your web browser accesses our online Site. “Cookies” are small amounts of data that are stored on your computer and find their way to your browser via a web server. They flag information about your activity on our online Sites. This information helps us to improve our Sites and to make them friendlier and easier to use. We are then able to “recognize” you and personalize your experience with our Sites. You may “turn off” cookies by following steps outlined in the “Help” portion of the toolbar on most browsers; however, cookies allow you to take advantage of some of our Sites’ best features, so we recommend that you leave them turned on.
We may use trusted third party service providers to serve advertisements on our behalf using the Internet. This form of marketing, called “retargeting,” enhances the web surfing experience and allows us to better notify you of our advertisements and promotions, and offer products and services to you. These companies may use technologies to measure the effectiveness of advertisements and use information about your visits to our online Sites and other websites so that we can provide a better experience for you. The third party service providers may collect anonymous information about your visits to our online Sites and your interaction with our online Sites. This anonymous information is collected through the use of a pixel tag and/or cookie. No personally identifiable information is collected or used in this process. Our third party service providers do not learn the name, telephone number, postal address, e-mail address, or any other personally identifiable information about you in connection with the aforementioned retargeting process.
We may share aggregated general information collected by our Sites with our subsidiaries, affiliates, sister or parent corporations independently owned and operated Mega Furniture retail furniture stores or with our third party service providers. Aggregated data does not contain any personally identifiable information that could be used to contact or identify you. We only share personally identifiable information in one or more of the following limited circumstances:
- We have your consent.
- We may provide such information to our subsidiaries, affiliates, sister or parent corporations or with independently owned and operated Mega Furniture retail furniture stores who may use this information to notify you of advertisement, promotions and to offer products and services to you using the Internet, e-mail and mail sent via the U.S. Post Office.
- In the event that another company acquires all or substantially all of the assets related to our business, we reserve the right to include any or all stored personally identifiable information among the assets transferred to the acquiring company.
- We may store and process personally identifiable information collected on our Site in the United States or any other country in which we maintain facilities. By using our Sites and services, you consent to the transfer of your information among these facilities, including those located outside your country.
We currently DO NOT share your personally identifiable information with any other companies or organizations that would present you with offers or promotions that are not directly related to Ashley or our subsidiary, affiliate, sister or parent companies, or one of the independently owned and operated Mega Furniture retail furniture stores.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of the data you provide to us. Our servers are protected by firewalls and are physically located in secure data facilities to further increase security. While no computer or facility is 100% safe from outside attacks, we believe that the steps we have taken to protect your personally identifiable information dramatically reduce the likelihood of security problems to a level appropriate for the type of data involved.
Opt-Out of Services
At any time you may opt-out of our services. You are free to delete all cookies on your browser, or have your browser notify you when a cookie is set—simply check your browser settings. By deleting your cookies you will disable our ability, or that of our third party partners, to deliver advertisements that are targeted to your interests. You will have to clear your cookies each time you visit our online Sites to ensure that you are not receiving retargeted advertisements.
You may also receive e-mail messages from us. If you no longer wish to receive these communications, let us know by following the opt-out directions on any of the e-mail messages you have received from us. Please note that if you wish to opt-out of receiving e-mails from independently owned and operated Mega Furniture retail furniture stores you will need to contact them directly to communicate your contact preferences.